Support
Need help, found a bug, or have a question?
Email support@uncloudedcoaching.com and I'll get back to you. Please include your iPhone model and iOS version if you're reporting something broken.
Common questions
Where is my data stored?
On your device, in the app's local storage. Unclouded does not have a server, does not have user accounts, and never transmits your check‑ins, reflections, or notes anywhere. See the Privacy Policy for details.
How do I back up my data?
Inside the app, go to Settings → JSON Backup → Export. You'll get a `.json` file you can save to Files, iCloud Drive, email it to yourself, or AirDrop to another device. Keep this file somewhere safe — it's the only copy of your journal outside the app.
How do I move to a new phone?
On the old phone, export a JSON backup (above). Transfer the file to the new phone (AirDrop, iCloud Drive, email). On the new phone, install Unclouded, then go to Settings → JSON Backup → Import and select the file.
How do I delete my data?
Inside the app, you can delete individual entries from the lists where they appear. To wipe everything, delete the app from your home screen — that removes all data stored on your device. Because Unclouded does not have a server, there is no separate account to close or external data to request deletion of.
I'm not getting check-in reminders.
Open iOS Settings → Notifications → Unclouded and confirm notifications are allowed. Inside the app, go to Settings and verify your reminder times are set the way you want. If reminders still don't appear, force‑quit the app (swipe up from the bottom and swipe the card away), reopen it, and grant notification permission again.
Will Unclouded work without internet?
Yes — the app works fully offline once installed. The only time it touches the network is the first time you use the PDF export feature, when it downloads a small open‑source library from cdnjs.cloudflare.com. After that, everything is local.
Is Unclouded a substitute for therapy?
No. Unclouded is a journaling and reflection tool. It is not a substitute for therapy, counseling, or medical care. If you are in crisis or struggling with your mental health, please reach out to a qualified professional or your local crisis line.
Still need help?
Email support@uncloudedcoaching.com. I read every message.